FAQ

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No. The dresses are as they are pictured and listed on the website. Custom orders are accommodated and provided.  Please email info@Alexandriaolivia.com for more information on custom dresses. All custom inquiries are subject to design approval by Alexandria Olivia and must fit the Alexandria Olivia aesthetic.

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Each dress is made to order. Due to the attention to detail and the fact that each piece is handmade by the owner/designer, production time is currently 6 weeks. If you would like a rush on your dress, an additional fee can be applied. That option is available during checkout.

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Due to the high demand of Alexandria Olivia, we do not offer trade for photos. If you are interested in collaborating with us, please email us at info@Alexandriaolivia.com and we will send you our current rental contract, pricing and information.

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Please send all media inquiries to info@Alexandriaolivia.com

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Our dresses run to the provided sizing. Please view our sizing guide to ensure the correct size is ordered.

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Alexandria Olivia is currently a high end dress designer with products that fit that description. We hope to expand and offer our everyday wear soon as we did in the beginning of our brand.

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We are currently accepting wholesale inquiries and applications here. If you are interested in carrying Alexandria Olivia pieces in your store, please use this link to apply.

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Our current turn around time is 4-6 weeks. This does not include shipping, which can take an additional 2-4 business days to receive within the continental United States.

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Yes, we do accept rush orders. Since all items are hand made by the designer, the production time is currently 6 weeks unless otherwise specified as Ready to Ship. If you would like to receive your item within 2 weeks, a rush production fee of $150.00 will be added. Please select that option in the Shopping Cart.

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Depending on the type of order, orders will be shipped via Fedex or USPS with delivery confirmation and insurance.

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We currently do not ship internationally, we plan to offer international shipping in the future.

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Refunds will only be made if the item or items are unavailable for delivery by  the time frame or time frames specified on each item’s page in our shop. At that time, the customer will be provided with an estimated revised production time or can request a refund. This refund option will be only for those items ordered but not yet delivered/in production.

We do not offer exchanges.

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Each item is hand crafted by the designer and owner of Alexandria Olivia.  All items are made in the United States.

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We take every precaution to ensure that packages are delivered to the client. We cover each shipment with insurance, delivery and signature confirmation. In the event that an item is confirmed delivered, Alexandria Olivia is not responsible for providing or issuing a refund, compensation, credit  or replacement.

Please ensure that the delivery address is correct during checkout. If no delivery address is specified, shipment will be to the billing address on the credit, debit card or Paypal used for the transaction.